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Basic Information:
Operational Information:
Enter data based on the number of times per week. Use these questions to ensure your calculations are accurate:
How many calls not answered or returned within 5 minutes?
How many Google reviews not responded to within 5 minutes?
How many total messages in social media channels (Facebook, Instagram, YouTube, Tik Tok etc) not responded to within 5 minutes?
Enter data based on the number of hours per week you or your staff spend on customer engagement, and what is the hourly rate you pay them.
Whats is the % close rate for each of the customer engagement channels? For example:
How many potential customers that reach out to you on social media channels end up buying your product? If 4 in 5 messages end up with a sale, your close rate is 80%
If you take 5 calls per day on average, and you convert 3 of those calls on average into a sale then you calling close rate is 3 in 5, which is 60%
What % of customers that reach you through Google end up in a sale?
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