Building Your Business on a foundation of trust
Building Your Business on a Foundation of Trust
Whether it's in the cockpit of an aerobatic jet or in your business, the foundation of success is the same: systems you can trust completely. That principle is something I learned firsthand, both while leading the national aerobatic team and in my role setting the Australian Defence Force's flying standards, and it's the same principle I use to build reliable, automated systems for business owners today.
Trust is an outcome, not a Feeling
The Autocom Standard
"At Autocom Solutions, we don't just talk about trust; we build the systems that create it. In today's high-stakes business environment, 'good enough' isn't good enough. You need the peace of mind that your most critical operations—from capturing new leads to nurturing your customer relationships—are running flawlessly, every single time.
This belief was forged in a career where there was no room for error. It's about applying a level of precision and procedural discipline to your business that ensures you never miss an opportunity. Trust isn't a vague promise; it's the tangible result of a dependable system that works."
"The Autocom Standard is a powerful methodology. To deliver the best results, we have a team of specialists who apply this core philosophy to the industries they know best."
Stephen Baker
CEO & Founder | Lead Systems Architect
Architecting Trust and Growth for Australian Businesses
As the Chief Executive Officer, Founder, and Lead Systems Architect of Autocom Solutions, Stephen is deeply committed to empowering Australian small businesses. His vision drives the development of advanced artificial intelligence, automation, and integrated customer relationship management solutions designed to streamline operations, enhance customer engagement, and accelerate sustainable growth.
The core philosophy of Autocom Solutions, known as the "Autocom Standard," is directly shaped by Stephen's distinguished background. His extensive experience, including leading a national aerobatic team and setting flying standards for the Australian Defence Force, instilled an unwavering commitment to precision and reliability. In these high-stakes environments, where "good enough" is never sufficient, he learned that trust is an outcome built upon meticulously designed, flawlessly operating systems.
Stephen has seamlessly translated this rigorous methodology into Autocom Solutions' offerings. He architects AI and automation solutions that ensure absolute dependability, enabling businesses to achieve "Speed to Lead" through immediate and efficient customer engagement. Autocom Solutions' tools, including AI-driven messaging, omnichannel chat, and a unified inbox, are crafted to save time, save money, and foster rapid growth. His commitment ensures every client benefits from reliable, user-friendly technology, providing peace of mind and driving their success.
Amy Summerhayes
Head of Events Automation
Championing Excellence in Client Experience
As a key leader at Autocom Solutions, Amy brings over two decades of unparalleled expertise in creating and delivering high-calibre programs and events. Her distinguished career, spanning more than 24 years in the luxury travel and incentive industry including a decade orchestrating high-end incentive and special interest programs across Vietnam and Cambodia. Amy has cultivated a profound understanding of meticulous execution and client satisfaction.
Amy's professional ethos aligns seamlessly with the "Autocom Standard" that underpins our solutions. She prides herself on delivering the highest possible standards of event coordination and stakeholder management, a commitment to precision and flawless operation that mirrors our dedication to building systems you can trust completely. Her high-level leadership, organisational, and communication skills, honed through managing complex global programs, are instrumental in ensuring our clients experiences are delivered with the same seamless efficiency and peace of mind we champion.
Her passion for bespoke experiences and exceptional customer service directly reinforces Autocom Solutions' mission to enhance client relationships through reliable, intuitive technology. Amy's dedication ensures that every interaction and solution we provide is crafted with the utmost care, reflecting our commitment to helping businesses achieve their growth objectives through dependable, high-quality systems.
Frequently Asked Questions
Common questions answered.
How do you develop content strategies that align with my business goals?
We work directly with you to understand your business to make sure that solutions are best fit for purpose. We understand that not every business is the same.
How does the webchat feature work?
Autocom webchat allows website visitors to initiate real-time conversations with your team directly from your website. With specialised AI, the chat can interact seamlessly based on your services, ensuring you don’t lose potential leads.
Can I manage all customer messages in one place?
Yes! Our unified inbox consolidates messages from text, Facebook, Google My Business, and more, so you can view, respond to, book, and manage all customer interactions from a single dashboard.
How does Autocom's review manager benefit my business?
The Reviews Manager tool automates the process of requesting, collecting, and responding to customer reviews. It helps boost your online reputation by streamlining positive feedback and responding to customers’ needs quickly.
Is it possible to customise the Webchat widget?
Yes, you can fully customise the webchat widget with your data, services, business branding including colours, chat icons, and greeting messages, to match the look and feel of your business.
How do I get started with Autocom Solutions?
Getting started is easy! Contact us or sign up through our website, and our team will guide you through setup, integration, and using the tools to achieve the best results for your business.
